Acceptable Use Policy

Here at Symphony365 Ltd, our goal is to help you and your team do the best work of your lives, every day.

To do this, we need to keep our products and services running smoothly, quickly, and without distraction. For this to happen, we need help from you, our users. We need you not to misuse or abuse our products and services.

To describe exactly what we mean by “misuse” or “abuse” – and help us identify such transgressions, and react accordingly – we’ve created this Acceptable Use Policy. Under this policy, we reserve the right to take action if we see behaviour that is inconsistent with the spirit of the guidelines, even if it’s something that is not forbidden by the letter of the policy. In other words, if you do something that isn’t listed here verbatim, but it looks or smells like something listed here, we may still take action.

You’ll see the word “services” a lot throughout this page. That refers to all products and websites owned or operated by Symphony365 Ltd, and any related websites, sub-domains and pages, as well as any cloud services operated by Symphony365 Ltd.

Use your judgment, and let’s be kind to each other so we can keep creating great things.

Here’s what we won’t allow:

Disruption

Compromising the security or operation of our systems. This could include probing, scanning, or testing the vulnerability of any system or network that hosts our services. This prohibition does not apply to security assessments expressly permitted by Symphony365 Ltd.
Tampering with, reverse-engineering, or hacking our services, circumventing any security or authentication measures, or attempting to gain unauthorized access to the services, related systems, networks, or data.
Modifying, disabling, or compromising the integrity or performance of the services or related systems, network or data.
Deciphering any transmissions to or from the servers running the services.
Overwhelming or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources (CPUs, memory, disk space, bandwidth, etc.).
Using automated systems such as robots or spiders to send more request messages to our servers than a human could reasonably send in the same period of time.
Running organisational restructuring in your back-end Practice Management systems whilst still connected and synchronising with the live Symphony365 Ltd platform.
Renaming, relocating or reallocating cloud storage folders (including Microsoft SharePoint and OneDrive) when connected and synchronising with the live Symphony365 Ltd platform.

Wrongful activities

Misrepresentation of yourself, or disguising the origin of any content (including spoofing, phishing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Symphony365 Ltd or any third party).
Using the services to violate the privacy of others, including publishing or posting other people’s private and confidential information without their express permission, or collecting or gathering other people’s personal information from our services.
Using the services in furtherance of any illegal purpose, or in violation of any laws (including without limitation data, privacy, and export control laws).
Accessing or searching any part of the services by any means other than our publicly supported interfaces (for example, scraping).

Inappropriate content

Violates or infringes Symphony365 Ltd’s or a third party’s intellectual property or other rights.
Contains viruses, bots, worms, scripting exploits, or other similar materials.
Is intended to be inflammatory.
Has been previously removed for violating the policy.

Symphony365 Ltd reserves the right to interpret the guidelines and take action in its discretion. Without affecting any other remedies available to us, Symphony365 Ltd may permanently or temporarily remove or disable access to unacceptable content, or terminate or suspend a user’s account or access to the services, without notice or liability if Symphony365 Ltd determines that a user has violated this Acceptable Use Policy. You agree to cooperate with us to investigate and remedy any violation.

Updates to this policy

Last updated: 2 March 2026